Frequently.Asked.Questions

How do I clean my eyelashes?

Gently pull off the glue from the lash band with tweezers, then dampen a q-tip with water and go over the lashes to clean off any excess mascara. We do not recommend cleaning your lashes with makeup remover. Using makeup remover to clean your lashes may lead to shedding of the lashes.

 

 

How often should I clean my eyelashes?

We recommend cleaning your eyelashes after each use to get the most wears out of them.

 

 

Can I reuse my false eyelashes?

Yes, with proper care your false eyelashes can be worn up to 20 times.

 

 

How long does shipping usually take?

3-5 Business days after your shipping label has been printed. (U.S.) 

10-15 Business days after your shipping label has been printed. (International)

Your shipping label is usually created within 24 hours of your purchase. If we are experiencing a high volume of orders, it may take longer for your shipping label to be printed. 

Cake Face Beauty is not responsible for any additional customs charges.

We are not responsible for any lost/damaged packages after leaving the Post Office.

If you believe your package is lost/stolen/damaged please contact your local Post Office as they are held responsible.

 

 

How may I contact you?

We would love to hear from you! If you have any comments or concerns about your order feel free to email us at info@cakefacebeauty.com

Allow up to 24 hours for a response.

 

 

Can I cancel/modify/return my order once it has been placed?

Orders that have been placed cannot be canceled and/or modified. Please be sure to enter your correct information when placing your order to avoid any issues with shipping/charges.

We cannot issue refunds due to sanitary purposes. We thank you in advance for your understanding. 

ALL SALES ARE FINAL.

 

When I type in a coupon code it does not work. What am I doing wrong?

All of our coupon codes are case sensitive. Please type in the coupon code the exact same way that it was given to you, either all lower case letters and/or all capital letters.

 

 

Why Cake Face Beauty?

Our lashes are 100% cruelty-free & hand made with care. Our collection has a wide variety of lashes that will complement all eye shapes & sizes! Each pair of lashes has been hand chosen by founders Aleesia & Elaina. They believe that each lash has its own uniqueness & will bring out the beauty in you!

 

 

 

 

 PRO MUA DISCOUNT

Requirements: 

  • Business license with valid photo identification (proving you have an actual business)

  • Professional license with valid photo identification (cosmetologist, esthetician)

  • Diploma/Certificate (from a makeup academy)

  • Proof that you are a student or professionally employed 

Students-10% OFF purchase

Licensed Professionals-20% OFF purchase

 

If you have any further questions regarding anything on this page please feel free to email us at info@cakefacebeauty.com, we would be more than happy to assist you.

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